Important Announcements
Holiday Hours & Christmas Shipping 2025
Office Hours & Support
Our office will be closed from 24 December to 5 January, but our customer care team will still be replying to emails. If you need help with your order or subscription, we're here.
Shipping Schedule
- Standard Shipping & Express Shipping available
- Orders placed before 12 PM AEST ship the same day
- No shipping on 25 December or 26 December
Delivery times vary depending on location and seasonal carrier delays. To give your pets the best chance of receiving their refill before Christmas, please order as early as possible.
Standard Shipping Cut-Off Dates
(before 12 PM AEST)
| State | Order By |
|---|---|
| NSW (metro) | 22 December |
| ACT | 19 December |
| VIC | 19 December |
| QLD | 19 December |
| SA | 19 December |
| WA | 18 December |
| TAS | 19 December |
| NT | 16 December |
Express Shipping Cut-Off Dates
(before 12 PM AEST)
| State | Order By |
|---|---|
| NSW, ACT, VIC, QLD, SA | 23 December |
| WA, TAS, NT | 22 December |
Subscriptions
If your subscription renewal falls on a non-shipping day, it will be sent on the next available shipping day.
If you'd like your pet's refill earlier — or want to ensure it arrives before Christmas — you can update your upcoming subscription date anytime.